In-store Returns and Exchanges:
- We accept returns for items purchased in the store that are unused, unopened items with the original receipt.
- All returns must be made within 7 days of the original purchase for full refund.
- After 7 days, returns may be made up to 30 days from date of original receipt, for merchanise store credit.
- Exchanges may also be made up to 30 days from the date of original receipt.
- We do not accept returns for custom items, specially ordered items, yardage cut from rolls, used or damaged items, returns without receipts.
Online Returns and Exchanges:
- We do not provide shipping labels for online returns.
- Before making a return, the return must be authorized. Please e-mail sales@pandatrim.com for return requests.
- If you make a return from an online purchase without authorization or tracking, we will not be able to properly reimburse you for the return.
I received the wrong item...what should I do?
Oops!! Sometimes mistakes happen- we will make it right.
- If you ordered an item but received something else, we recommend letting us know as soon as possible to help resolve the issue.
All returns (with returns authorization) must be sent to:
Panda International Trading of NY, Inc.
Attn: Returns Department
247 West 38th Street
New York, NY 10018
If you are not satisfied with your order, please give us a call or send us an e-mail and we will do our best to resolve the issue.
- We accept returns for items purchased in the store that are unused, unopened items with the original receipt.
- All returns must be made within 7 days of the original purchase for full refund.
- After 7 days, returns may be made up to 30 days from date of original receipt, for merchanise store credit.
- Exchanges may also be made up to 30 days from the date of original receipt.
- We do not accept returns for custom items, specially ordered items, yardage cut from rolls, used or damaged items, returns without receipts.
Online Returns and Exchanges:
- We do not provide shipping labels for online returns.
- Before making a return, the return must be authorized. Please e-mail sales@pandatrim.com for return requests.
- If you make a return from an online purchase without authorization or tracking, we will not be able to properly reimburse you for the return.
I received the wrong item...what should I do?
Oops!! Sometimes mistakes happen- we will make it right.
- If you ordered an item but received something else, we recommend letting us know as soon as possible to help resolve the issue.
All returns (with returns authorization) must be sent to:
Panda International Trading of NY, Inc.
Attn: Returns Department
247 West 38th Street
New York, NY 10018
If you are not satisfied with your order, please give us a call or send us an e-mail and we will do our best to resolve the issue.