Panda International Trading of NY, Inc.
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  • Shop
    • THREAD
    • LABELS AND TAGS
  • Catalog
  • Color Charts
    • YKK
    • GUTERMANN
  • About
  • Services
    • Custom Zippers
    • Custom Labels
    • Scissor Sharpening
    • Sourcing Help
Thanks for stopping by!

returns and exchanges

In-store Returns and Exchanges: 
- We accept returns for items purchased in the store that are unused, unopened items with the original receipt. 
- All returns must be made within 7 days of the original purchase for full refund.
- After 7 days, returns may be made up to 30 days from date of original receipt, for merchanise store credit.
- Exchanges may also be made up to 30 days from the date of original receipt.
- We do not accept returns for custom items, specially ordered items, yardage cut from rolls, used or damaged items, returns without receipts.
- We do not accept returns for items in spools such as thread, elastic, tapes, etc.

Online Returns and Exchanges:
- We do not provide shipping labels for online returns. 
- Before making a return, the return must be authorized. Please e-mail sales@pandatrim.com for return requests. 
- If you make a return from an online purchase without authorization or tracking, we will not be able to properly reimburse you for the return.

I received the wrong item...what should I do?
Oops!! Sometimes mistakes happen- we will make it right.
- If you ordered an item but received something else, we recommend letting us know immediately so that we may fix the issue.  

All returns (with returns authorization) must be sent to: 
Panda International Trading of NY, Inc.
Attn: Returns Department
247 West 38th Street
New York, NY 10018

If you are not satisfied with your order, please give us a call or send us an e-mail and we will do our best to resolve the issue.

Shipping , Return, Exchange

​Shipping & Delivery
Returns & Exchanges
FAQ
Contact Us

Panda is Active!

247 West 38th Street
New York, NY 10018
​
Hours:
Mon-Fri       8:00 AM - 6:30 PM
Saturday      9:00 AM - 4:00 PM

Toll Free: 1(800)878-6336
Phone: +1 (212) 302-9434
Fax: +1 (212) 302-9488

e-mail: sales@pandatrim.com
© PANDA INTERNATIONAL TRADING OF NY, INC. 2016. ALL RIGHTS RESERVED.
  • Home
  • Shop
    • THREAD
    • LABELS AND TAGS
  • Catalog
  • Color Charts
    • YKK
    • GUTERMANN
  • About
  • Services
    • Custom Zippers
    • Custom Labels
    • Scissor Sharpening
    • Sourcing Help